Refund policy

Last updated: November 4, 2026

ASR Resupply – Return & Refund Policy

 

At ASR Resupply, all sales are final. By placing an order through our store, you acknowledge and agree to the terms outlined below.

We do NOT accept returns, exchanges, or refunds under any circumstances except for products that arrive damaged or defective, subject to applicable consumer protection laws.

1. No Returns or Exchanges

We have a strict no-return policy.

  • No returns for change of mind.
  • No refunds because you no longer want the product.
  • No exchanges for different products, sizes, colours, or variations.
  • No refunds for ordering the wrong item.
  • No refunds for buyer’s remorse.
  • No returns on opened, used, or unwanted products.
  • No cancellations once an order has been processed or shipped.

Please make sure you are purchasing the correct product before completing checkout.

2. Damaged or Defective Products Only

The ONLY routine exception to our no-return policy is when a product arrives damaged or defective.

If your product arrives damaged or defective, you must:

  • Contact us within 48 hours of delivery.
  • Provide your order number.
  • Submit clear photos or videos showing the damage or defect.
  • Explain the issue clearly.

All claims will be reviewed before a resolution is approved.

If your claim is verified, ASR Resupply may provide a replacement or refund, depending on the circumstances and product availability.

3. Shipping & Delivery

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for incorrect addresses submitted by customers or shipping delays caused by third-party carriers, weather, or circumstances beyond our control.

4. Refund Eligibility

Refunds are not provided simply because a customer is dissatisfied with their purchase or changes their mind.

Refunds are considered only for verified damaged or defective products, or where otherwise required by applicable law.

5. Policy Agreement

By purchasing from ASR Resupply, you acknowledge that:

  • All sales are final.
  • No returns or exchanges are accepted.
  • No refunds are provided for unwanted products.
  • Only verified damaged or defective products qualify for consideration under our damage policy.

We reserve the right to investigate all claims and request supporting evidence.

6. Contact Us

For damaged or defective product claims and order-related inquiries, contact us at:

Email: asr.resupply@gmail.com

Please include your order number in all communications.

ASR Resupply – Thank you for your business.